{"id":2446,"date":"2020-03-24T12:00:17","date_gmt":"2020-03-24T11:00:17","guid":{"rendered":"https:\/\/yusypipeart.com\/faqs\/"},"modified":"2026-07-31T20:07:43","modified_gmt":"2026-07-31T18:07:43","slug":"faqs","status":"publish","type":"page","link":"https:\/\/yusypipeart.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2446\" class=\"elementor elementor-2446 elementor-783\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-252e0a1 qodef-elementor-content-grid elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"252e0a1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50d2b9f\" data-id=\"50d2b9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ddc54b elementor-widget elementor-widget-plamen_core_section_title\" data-id=\"2ddc54b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"plamen_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-section-title qodef-alignment--center\">\n        <span class=\"qodef-m-tagline\" >Do you have any questions?<\/span>\n\t\t<h2 class=\"qodef-m-title\" >\n\t\t\t\t\tFrequently Asked Questions\t\t\t<\/h2>\n\t\t<p class=\"qodef-m-text\" style=\"margin-top: 10px;font-size: 16px;line-height: 26px\">Here are some questions that can help clarify any doubts you may have about the purchasing process. If you don&#039;t find what you&#039;re looking for, you can contact me via the contact form.  <\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-182e452 qodef-elementor-content-grid elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"182e452\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa3345d\" data-id=\"aa3345d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa929bd elementor-widget elementor-widget-plamen_core_accordion\" data-id=\"fa929bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"plamen_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-accordion clear qodef-behavior--accordion qodef-layout--simple\">\n\t<h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tDo you accept returns?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--arrow\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" x=\"0px\" y=\"0px\" viewBox=\"0 0 32 32\">\n                            <path d=\"M16,23c-0.3,0-0.5-0.1-0.7-0.3l-11-11c-0.4-0.4-0.4-1,0-1.4c0.4-0.4,1-0.4,1.4,0L16,20.6l10.3-10.3c0.4-0.4,1-0.4,1.4,0\n                                c0.4,0.4,0.4,1,0,1.4l-11,11C16.5,22.9,16.3,23,16,23z\"\/>\n                        <\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>We only accept returns for damaged or incorrect items. Returned items must be unused and in their original packaging; however, opening the packaging to examine the product is permitted.  <\/p>\n<p>For more details on how to make returns, please consult our Legal Notice page.<\/p>\n\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tHow long will it take to receive my order?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--arrow\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" x=\"0px\" y=\"0px\" viewBox=\"0 0 32 32\">\n                            <path d=\"M16,23c-0.3,0-0.5-0.1-0.7-0.3l-11-11c-0.4-0.4-0.4-1,0-1.4c0.4-0.4,1-0.4,1.4,0L16,20.6l10.3-10.3c0.4-0.4,1-0.4,1.4,0\n                                c0.4,0.4,0.4,1,0,1.4l-11,11C16.5,22.9,16.3,23,16,23z\"\/>\n                        <\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>We ship worldwide, and delivery times naturally vary depending on the destination. Based on our experience, the standard delivery time ranges from 3 to 15 business days from the moment the package is handed over to the postal service until you receive your order. This timeframe does not include any potential delays caused by local customs inspections. You can select your preferred delivery method at checkout. A detailed explanation is available in the shipping section of our Legal Notice.    <\/p>\n\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tDo you ship internationally?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--arrow\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" x=\"0px\" y=\"0px\" viewBox=\"0 0 32 32\">\n                            <path d=\"M16,23c-0.3,0-0.5-0.1-0.7-0.3l-11-11c-0.4-0.4-0.4-1,0-1.4c0.4-0.4,1-0.4,1.4,0L16,20.6l10.3-10.3c0.4-0.4,1-0.4,1.4,0\n                                c0.4,0.4,0.4,1,0,1.4l-11,11C16.5,22.9,16.3,23,16,23z\"\/>\n                        <\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Yes! We ship worldwide. <\/span><\/p>\n<p>Due to the unique characteristics of our products and to ensure the best possible rate, shipping costs are not automatically calculated at checkout. Once you place your order, we will manually calculate the specific shipping cost for your country and delivery address. This amount will be added to the final total and itemized on your PDF invoice so that you can proceed with payment.  <\/p>\n\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tHow does the payment process work?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--arrow\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" x=\"0px\" y=\"0px\" viewBox=\"0 0 32 32\">\n                            <path d=\"M16,23c-0.3,0-0.5-0.1-0.7-0.3l-11-11c-0.4-0.4-0.4-1,0-1.4c0.4-0.4,1-0.4,1.4,0L16,20.6l10.3-10.3c0.4-0.4,1-0.4,1.4,0\n                                c0.4,0.4,0.4,1,0,1.4l-11,11C16.5,22.9,16.3,23,16,23z\"\/>\n                        <\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAAIBxAA\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">The purchase of our items is carried out online through the following steps managed by our WooCommerce platform:<!--TgQPHd|||[]--><\/div>\n<ol class=\"IaGLZe VimKh\" data-sfc-root=\"ep\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">\n<li class=\"Z1qcYe\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAAICBAA\" data-complete=\"true\" data-sae=\"\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span class=\"iNqyIf\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]-->Product Selection: Browse our catalog, select the handcrafted pipe or collectible accessory you wish to purchase, and click \"Add to cart\".<!--TgQPHd|||[]--><\/span><!--TgQPHd|||[]--><\/li>\n<li class=\"Z1qcYe\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAAICBAB\" data-complete=\"true\" data-sae=\"\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span class=\"iNqyIf\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><strong class=\"Yjhzub\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]-->Shopping Cart:<\/strong> You can review, add, or remove items from your cart at any time by clicking on the cart icon.<!--TgQPHd|||[]--><\/span><!--TgQPHd|||[]--><\/li>\n<li class=\"Z1qcYe\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAAICBAC\" data-complete=\"true\" data-sae=\"\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span class=\"iNqyIf\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><strong class=\"Yjhzub\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]-->Checkout: <\/strong>When you are ready, click \"Checkout\". You will need to enter your billing details, telephone number, email address, and exact delivery address. <!--TgQPHd|||[]--><\/span><!--TgQPHd|||[]--><\/li>\n<li class=\"Z1qcYe\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAAICBAD\" data-complete=\"true\" data-sae=\"\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span class=\"iNqyIf\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><strong class=\"Yjhzub\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]-->Shipping Request and Order:<\/strong> Due to the handcrafted and exclusive nature of our products, shipping costs are calculated and added individually for each order. As you proceed, you will see your detailed request, and the system will register your address to calculate the best available shipping rate. <!--TgQPHd|||[]--><\/span><!--TgQPHd|||[]--><\/li>\n<li class=\"Z1qcYe\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAAICBAE\" data-complete=\"true\" data-sae=\"\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span class=\"iNqyIf\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><strong class=\"Yjhzub\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]-->Acceptance of Terms: <\/strong>To complete the order, you must check the mandatory box accepting these General Terms and Conditions and the Privacy Policy.<!--TgQPHd|||[]--><\/span><!--TgQPHd|||[]--><\/li>\n<li class=\"Z1qcYe\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAAICBAF\" data-complete=\"true\" data-sae=\"\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span class=\"iNqyIf\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" aria-owns=\"action-menu-parent-container\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><strong class=\"Yjhzub\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: \"Google Sans\", Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]-->Confirmaci\u00f3n, Factura y Pago:<\/strong> Haz clic en el bot\u00f3n para registrar tu pedido de forma segura. Una vez hayamos revisado tu solicitud y asignado manualmente el coste de env\u00edo correspondiente a tu direcci\u00f3n, recibir\u00e1s un correo electr\u00f3nico de confirmaci\u00f3n. Este correo incluir\u00e1 tu <!--TgQPHd|||[]-->factura formal en formato PDF<\/wpml_comment> con el desglose totalizado y las instrucciones detalladas para proceder al pago seguro de tu compra.  <\/span><\/li>\n<\/ol>\n\t<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-461c9f4 elementor-section-full_width elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"461c9f4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a4bff58\" data-id=\"a4bff58\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do you have any questions? Frequently Asked Questions Here are some questions that can help clarify any doubts you may have about the purchasing process. If you don&#039;t find what you&#039;re looking for, you can contact me via the contact form. Do you accept returns? We only accept returns for damaged or incorrect items. Returned [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-2446","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yusypipeart.com\/en\/wp-json\/wp\/v2\/pages\/2446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yusypipeart.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yusypipeart.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yusypipeart.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yusypipeart.com\/en\/wp-json\/wp\/v2\/comments?post=2446"}],"version-history":[{"count":3,"href":"https:\/\/yusypipeart.com\/en\/wp-json\/wp\/v2\/pages\/2446\/revisions"}],"predecessor-version":[{"id":2450,"href":"https:\/\/yusypipeart.com\/en\/wp-json\/wp\/v2\/pages\/2446\/revisions\/2450"}],"wp:attachment":[{"href":"https:\/\/yusypipeart.com\/en\/wp-json\/wp\/v2\/media?parent=2446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}