GENERAL TERMS AND CONDITIONS OF SALE (T&C)

1. MINIMUM AGE REQUIREMENT

Please note that you must be at least 18 years old to become a customer of our store. US citizens must be at least 21 years old. By accessing this website, you have already confirmed that you are over 18 or 21 years old by accepting the entry pop-up. By accepting our terms and conditions during the checkout process on the webstore, you confirm this fact once again.

2. PURCHASING PROCESS (WOOCOMMERCE)

1. Product Selection: Browse our catalog, select the handcrafted pipe or collectible accessory you wish to purchase, and click “Add to cart”.
2. Shopping Cart: You can review, add, or remove items from your cart at any time by clicking on the cart icon.
3. Checkout: When you are ready, click “Checkout”. You will need to enter your billing details, telephone number, email address, and exact delivery address.
4. Shipping Request and Order: Due to the handcrafted and exclusive nature of our products, shipping costs are calculated and added individually for each order. As you proceed, you will see your detailed request, and the system will register your address to calculate the best available shipping rate.
5. Acceptance of Terms: To complete the order, you must check the mandatory box accepting these General Terms and Conditions and the Privacy Policy.
6. Confirmación, Factura y Pago: Haz clic en el botón para registrar tu pedido de forma segura. Una vez hayamos revisado tu solicitud y asignado manualmente el coste de envío correspondiente a tu dirección, recibirás un correo electrónico de confirmación. Este correo incluirá tu factura formal en formato PDF con el desglose totalizado y las instrucciones detalladas para proceder al pago seguro de tu compra.

3. SHIPPING COSTS

We ship worldwide. Due to the exclusive characteristics of our products and to guarantee the most optimal rate, shipping costs are not calculated automatically on the checkout screen. Once you register your order, we will manually calculate the specific shipping cost for your country and delivery address. This amount will be added to the final breakdown and sent to you detailed in your PDF invoice so you can proceed with the payment. Any other taxes or customs duties at destination (if applicable) will be your responsibility. You can read more detailed information about shipping in the corresponding section of our website.

4. PAYMENT METHODS

To guarantee maximum security for your national and international transactions, we exclusively accept the following payment method:

Bank transfer.

5. DELIVERY TIMES AND CONDITIONS

We ship worldwide and, naturally, delivery times vary depending on the destination. Based on our experience, the standard delivery time is 3 to 15 business days from the moment the package is deposited with the postal service until you receive your order. This period does not include any time the package may be held by local customs controls. At checkout, you will be able to choose how delivery will be made. A detailed explanation is available in our shipping section.

6. REJECTION OF ORDERS AND IMPORT FEES

If you refuse to accept the delivery of your order due to local taxes and/or import fees in force in your destination country, you will be charged double the shipping cost (outbound and return shipping costs generated by the package return).

7. RETURNS OF DEFECTIVE PRODUCTS

In accordance with current legislation, you have a minimum legal period of 14 calendar days to return a defective product.
If you have received a defective item, you may return it unused and in its original box for a refund or replacement.

Please email or call us to inform us of the issue.

Company Name / Individual Name: Jesús Catalán
Physical Return Address: Bo. La Gurueba, 39685 Vega de Pas, Cantabria, Spain.
Contact Email: yusycatalan@gmail.com

Contact Phone: Please call us at +34 622 20 89 29

Conditions for returning defective items:

Refund and Costs: You will receive a refund for the purchase price, deducting the original transport expenses. We do not refund the cost incurred by you to ship the item back to us.

Return Shipping Method: Please use a courier service that delivers the package directly to our physical address; do not use postal office collection services or shared drop-off points (collect services or pick-up points).

Refund Timeline: Please note that the refund may take between 5 and 10 business days to appear in your account, unless you paid via PayPal, in which case it is usually processed immediately after management.

Product Condition: Returned items must be unused and in their original packaging. However, opening the packaging to examine the product is acceptable.

Documentación obligatoria: Por favor, adjunta una copia de la confirmación del pedido dentro del paquete.

Envíos fuera de la UE: Si realizas la devolución desde fuera de la Unión Europea, debes adjuntar nuestra factura original en la parte exterior de la caja, dentro de una funda de plástico transparente, y escribir claramente el texto: “RETURNED ORDER” (Pedido devuelto) para evitar duplicidad de aduanas.

8. WARRANTY AND EXCHANGES

If the item or items are defective, damaged, or incorrect, please contact us as soon as possible (a.s.a.p.).

Shipping damage: If the damage occurs during transit, you must contact the relevant authorities (for example, the postal service or the carrier responsible for delivery) to file the corresponding claim.

Second-hand products: Please note that we do not offer any kind of warranty on second-hand or pre-owned products.